FAQ

Do you support indie authors?

Absolutely! We very much prioritize indie authors as well as Canadian authors, since we are proud to be a Canadian book box company.

How long does shipping take?

For non-subscription boxes and all other shop items, please allow 2–3 weeks for processing plus shipping time. Subscription boxes follow a monthly cycle: you’re billed at the beginning of the month, and boxes ship out at the end of the month.

I ordered my subscription box at the beginning of this month as a first-time order. Why hasn’t it shipped yet?

Billing for subscription boxes runs on the 1st of the month. If you placed your order after that date, your first box will be scheduled for the following month’s shipment. That said, we’re always happy to make exceptions for new subscribers — just send us a message on Instagram or email us at storyboundbox@gmail.com, and we’ll make sure you get the current month’s box.

Why can’t I see my shipping information?

We no longer use Canada Post due to high costs, delays, and strike disruptions. Instead, we’ve partnered with a third-party courier that gives us lower rates and faster shipping. The trade-off is that their system doesn’t integrate with Shopify or the Shop App, so we have to manually input tracking numbers. Since we’re a small team of two, sometimes that means your order may ship before we get the tracking uploaded. On top of that, courier tracking can occasionally look inconsistent because their drivers deliver on weekends and outside the usual 9–5 schedule. Rest assured, your box is on the way even if the tracking looks a little unusual.

What’s your sizing like for apparel?

Our apparel follows standard unisex sizing. For example, a medium is a true unisex medium.

Can I customize my box?

Not yet — but we’re working on it! Subscription boxes will remain standardized so that everyone receives the same experience, but we’re developing a way to order custom boxes for gifting or personal picks in the future. Stay tuned!

Do you ship internationally?

Yes! We’re happy to send boxes to customers outside of Canada. Shipping times and rates vary depending on location.

Can I skip a month?

Yes! You can manage your subscription through your customer portal, including skipping a month if needed.

How do I cancel my subscription?

You have full control over your subscription through your customer portal and can cancel at any time.